I Want to Take My Cybrary Class Again but the Page Wont Reset
Great website to learn.
Great contents on the platform for everyone from beginner to advance level IT and they keep adding more "relevant"courses which is of great value. Anyone that wants to get into It and has no clue about IT stuff should check them out. You might just be saving some extra bucks.
Cybrary is just an amazing platform
Cybrary is just an amazing platform. Literally thousands of hours of quality content. You can find a course or a lab for just about everything, and they are constantly releasing new material. They also have highly responsive customer service. It's been worth every penny.
Cybrary Insider Pro
My experience with Cybrary has been wonderful! The amount of education and motivation provided is amazing, and it's great to be in community with other cybersecurity students who are either new to I.T. or have been in the field for a while. Happy to be a Cybrarian, and to be on this cybersecurity journey!
Cybrary learning materials
The learning materials at Cybrary website are comparable to what a student will encounter at a real workplace environment. My determination to finish the course is increasing after every lecture.
Sometimes
Sometimes, lab access is not appropriate. Some missing information was there.
Beware - Auto renewals & no customer service
Signed up for 1 year access which without any notification at the time of sign up enabled auto renewal. Auto renewal then took place without any warning or prior notification to the subscription ending and auto renewal. Contacted Cybrary via multiple email addresses in the same day of subscription expiry/renewal to request cancellation and refund. No response from Cybrary. Followed up multiple times with still no response.
If this is the level of customer service you can expect them I can only recommend that you stay clear of Cybrary. I've had previous experience with competitors like Pluralsight and their customer service responsiveness is fantastic and provide multiple courtesy emails advising that your subscription is ending and renewal will take place (if enabled). This should be standard for any company with auto renewals in place.
Very disappointed.
Reply from Cybrary
Hello James. I'm sorry for your experience and apologize for any confusion. At Cybrary, we are a subscription based service similar to platforms like Amazon or Netflix. As such, when you subscribed to become a Cybrary Insider Pro, you agreed to a recurring subscription that bills the subscriber automatically - monthly or annually depending on the chosen plan. If you need further help with you specific account, please email us at support@cybrary.it or you can reach us via our live chat feature on the cybrary website. Thank you
Invoice problem (now) solved
edit: the problem below was promptly resolved.
The platform itself is good in term of contents.
I am very disappointed about the customer service.
I received a wrong invoice and I cant be refunded by my company.
I wrote two emails to correct it with no answer from the customer service...
Reply from Cybrary
Hello Roberto. I sincerely apologize for your experience. We definitely want to make it right. Please email us at support@cybrary.it for further assistance. We also have a live chat feature on our website too! Thanks
I am not happy with limited time of…
I am not happy with limited time of labs.
Reply from Cybrary
Hello Gurwinder. We appreciate your feedback. I'll certainly pass this along to our content team. Have a great day!
Cybrary is an excellent site
Cybrary is an excellent site. Cybrary helped me pass the CompTIA Security Plus test on my first try. Looking forward to working more with Cybrary mentors to break into a cyber security career. Thank you Cybrary.
Reply from Cybrary
Hello Arturo! We appreciate your feedback and excited for you!! Please keep in touch! We're excited to see how you'll progress!!!
Cybrary has been a really great…
Cybrary has been a really great experience for me.When I joined Cybrary, I knew nothing about cybersecurity but as the time passed, I got the knowledge of the domain. Thanks cybrary for the first step..
Reply from Cybrary
Hello Meet. Thanks so much for sharing the feedback!! We're excited that you launched your cybersecurity journey with Cybrary!!!
Good starting ground.
I lot of classes are really good, but I have noticed a lot of the test have information and questions that were never covered. A good example of this is the comp A+ course... Yes, it is for basic stuff, but the cert test (practice test) questions were almost never covered. I fell like that is a huge miss in Cybrary part. I am currently going through the network + course and that seem to be much more in depth.
Reply from Cybrary
Hi. Thank you for providing feedback in regards to our platform. Please email support@cybrary.it so we can escalate further. Thanks
LeRoy
One of the best cybersecurity…
One of the best cybersecurity trainings. Thanks.
Reply from Cybrary
Hi Abhishek. Thank you so much for the great feedback! We're happing you enjoyed your training.
-LeRoy
Wont let me log in. Doesnt even allow new accounts.
Honestly I dont know what their problem is. I have been studying on this platform for years. Why cant they just have brain one to recognise my password and login details when they are given it every time I enter like how it always was in the past. Now if I want to access any of the particular IT videos that I was looking at on their site I have to rely on that crock of seething that is youtube. They give me an option to reset my password. I click yes. What does work out as dont get me started. After so many attempts at asking for the particular necessary email to the blooming password option doesnt even arrive so much as ever and in that case just what in the heck all in all was any of the whole process for to begin with inherently and in general.
Reply from Cybrary
Hi Danny. I'm sorry for your experience on our platform. Please email support@cybrary.it for immediate assistance.
Thanks
LeRoy M.
The experience was great
The experience was great, I managed to learn exactly what I was looking to learn and will be back for new topics.
Reply from Cybrary
Hi Elvis. Thanks so much for the great feedback. Please share your experience with friends and family. Have a great day!!
love it its easy for beginners
Reply from Cybrary
Matthew, that is wonderful to hear that you are enjoying our platform! Do not hesitate to reach out to support@cybrary.it if you need anything!
Customer service is joke
I never sign up for their service, yet somehow I got a charge for it. Contact their customer service, since I'm over the trial period; there is nothing they can do at their end. They suggest I change my username & password so it won't happen again. It's not like I sign up for monthly that would be so easy. I happen to sign up for a year's worth of their supposed program without knowing about it. Recommend for those who consider learning Cybersecurity don't enroll here. It is not the program that I'm worried about, the service & attitude of the people is what discourages here
Reply from Cybrary
Hi Giang! I sincerely apologize for the experience you have had on our platform. I see that you are working with one of our Customer Experience Associates to resolve the issue. We are working diligently to initiate the refund for you and will continue to work with you via your open Support Ticket.
We sincerely appreciate your understanding.
Cybrary just renewed my subscription of…
Cybrary just renewed my subscription of $270 without any heads-up. Very bad and deceitful practice. Even Hbomax sends you an email a week in advance letting you know that you will get charged again. This should be illegal.
When I called their phone number listed with my credit card account, it was answered by some random guy who gave me the correct number. There was no way to talk to anyone. Even though the platform is good, without customer service, it's crap. I will stop directing my students to this platform.
Reply from Cybrary
Hi Jumoke, I sincerely apologize for the confusion!
At Cybrary, we are a subscription based service similar to platforms like Amazon or Netflix. As such, when you subscribed to become a Cybrary Insider Pro, you agreed to a recurring subscription that bills the subscriber automatically.
That said, we initiated a full refund on July 21, 2021. I hope that you might consider re-joining the platform in the future. Of course, if you have any follow up questions or feedback please let us know here or via support@cybrary.it
Source: https://www.trustpilot.com/review/www.cybrary.it